1. About this Policy
This Privacy Policy explains how Lien Chy Laminated Metal Co., Ltd. ("Lien Chy", "we", "us") handles personal data collected through this website.
1.1 Scope
This Policy applies to all visitors to this website. It does not apply to third-party websites we link to.
1.2 Prevailing language
This Policy is published in multiple languages for your convenience. The English version is the legally binding one; in the event of any inconsistency or dispute, the English version prevails.
This does not limit your rights: if you believe a translated version has misled you, please contact us using the contact details at the end of this Policy.
1.3 Changes
We may update this Policy. Where a change materially affects how we handle your personal data, we will publish a notice on this page before it takes effect. Continuing to use the website after a change takes effect means the updated Policy applies.
2. What we collect
2.1 Information you send us through the inquiry form
When you submit an inquiry, we collect what you enter:
- Name, company name, country, email address
- Telephone number and company website (both optional)
- Your message, and any files you attach (PDF, JPG or PNG)
We also record the IP address the submission came from. This is used only to limit how many submissions can be sent from one source, so that the form cannot be abused to send bulk mail.
2.2 Information collected automatically when you visit
Our website is delivered by Cloudflare. To deliver and protect the site, Cloudflare processes technical data including your IP address, the pages you request, and your browser's user-agent string. This happens on every visit and is necessary to serve the site and to defend it against attacks.
We do not build a profile of you from this data, and we do not use it for advertising.
2.3 Website statistics — Google Analytics (on by default)
We use Google Analytics 4 (Google Ireland Limited) to produce aggregate statistics about how the site is used — for example which pages are viewed, for how long, and which website a visit came from. It runs by default and places cookies on your device (names beginning with _ga). According to Google, Google Analytics 4 does not log or store IP addresses.
You can turn it off at any time — untick "Website statistics" or choose "Reject all" in the cookie banner, or use "Cookie settings" in the page footer. It then stops loading, and the cookies it has already placed are cleared.
2.4 Behaviour analysis — Microsoft Clarity (only with your consent)
If you accept the "Behaviour analysis" category, we load Microsoft Clarity (Microsoft Corporation), which produces heatmaps and session recordings showing how pages were scrolled and clicked. It places cookies on your device and may record your IP address.
If you do not accept this category, Clarity is not loaded at all — no script, no cookie, no request to Microsoft's servers.
2.5 Inquiry browsing trail — only with your consent
If you accept the "Inquiry trail" category, we record, in your browser's session storage only:
- The pages of this website you view, their titles, and how long you spend on each
- The website that referred you to us (domain only — we do not keep the full address or search terms)
This is attached to your inquiry when you submit the form, so that our sales team can see which products you were looking at.
It is stored on your device, not on our servers, until you submit an inquiry. It is cleared when you close the browser tab. If you never submit an inquiry, it never reaches us.
2.6 Your choices
Your choices are stored on your own device (in your browser's local storage), not on our servers. They are not personal data we hold, and they are not shared with anyone.
You can change them at any time using the "Cookie settings" link in the page footer — including turning Google Analytics off or withdrawing your consent. Turning a category off stops the relevant processing and clears the cookies already placed by that service.
2.7 What we do not do
To be explicit, we do not:
- Load Microsoft Clarity or record your inquiry browsing trail before you consent
- Use Google Analytics statistics to identify individual visitors, or combine them with the details you send in an inquiry
- Look up your precise location or internet provider from your IP address
- Use your data for advertising, or sell or rent it to anyone
3. Why we use it, and on what legal basis
| What | Why | Legal basis (GDPR Art. 6) |
|---|---|---|
| Serving and securing the website | Deliver pages, block attacks and abuse | Legitimate interests, Art. 6(1)(f) |
| Answering your inquiry | Reply to you and provide the information you asked for | Steps prior to entering into a contract, Art. 6(1)(b) |
| Limiting form submissions per IP | Prevent the form being used to send bulk mail | Legitimate interests, Art. 6(1)(f) |
| Website statistics (Google Analytics) | Understand how the site is used and improve it | Legitimate interests, Art. 6(1)(f) — you can object at any time by turning it off |
| Behaviour analysis (Microsoft Clarity) | See in detail how pages are used, to improve their layout | Your consent, Art. 6(1)(a) |
| Inquiry browsing trail | Let our sales team see which products interested you | Your consent, Art. 6(1)(a) |
Where we rely on legitimate interests, you may object at any time — for Google Analytics, turning it off under "Cookie settings" is how you object. Where we rely on consent, you may withdraw it at any time; this does not affect processing carried out before you withdrew it.
4. Who else is involved
We do not sell or rent personal data. We share it only with the service providers below, and only so far as they need it to provide their service to us.
| Provider | What they do for us | Where |
|---|---|---|
| Cloudflare, Inc. | Website hosting, content delivery, security, bot protection (Turnstile), and the database holding inquiry records | Global network |
| Delivers inquiry emails to our staff mailboxes (Google Apps Script and Gmail) | United States | |
| Google Ireland Ltd. | Google Analytics — on by default; you can turn it off | EU / United States |
| Microsoft Corp. | Clarity — only with your consent | United States |
Please note: the Google account we use to deliver inquiry emails is a standard Google account, not a Google Workspace business account. It is therefore covered by Google's consumer terms rather than by a data processing agreement. Inquiry emails pass through, and are stored in, that account.
We may also disclose personal data where we are required to do so by law.
5. How long we keep it
| Data | Retained for |
|---|---|
| Inquiry records in our database | 180 days, then automatically deleted |
| Inquiry emails received by our staff | Retained in our business mailboxes in line with our internal record-keeping |
| Attachments you send | Kept only inside the email; not stored in our database |
| Google Analytics data | 14 months |
| Microsoft Clarity data | up to 9 months (session recordings deleted within 30 days) |
| Your cookie choices | On your device until you clear them or change them |
6. Your rights
If you are in the European Economic Area or the United Kingdom, the GDPR gives you the following rights. We apply them to everyone who contacts us, wherever you are.
- Access — ask what personal data we hold about you, and get a copy
- Rectification — have inaccurate data corrected
- Erasure — ask us to delete your data
- Restriction — ask us to stop using your data while a question about it is resolved
- Objection — object to processing we carry out on the basis of legitimate interests
- Portability — receive the data you gave us in a machine-readable format
- Withdraw consent — at any time, for anything we do on the basis of consent
- Complain — to your national data protection authority
7. International transfers
Lien Chy is based in Taiwan. If you contact us from the European Economic Area or the United Kingdom, your personal data will be transferred outside those areas.
Our service providers are located in the United States and operate global networks. Where personal data is transferred out of the EEA or UK, those providers rely on the European Commission's Standard Contractual Clauses or on an adequacy decision.
8. How we protect it
- All connections to this website use HTTPS; data is encrypted in transit.
- The inquiry form is protected by Cloudflare Turnstile, which checks that submissions come from a real person rather than an automated script. This is a necessary security measure and is applied to every submission.
- Attachments are limited to PDF, JPG and PNG, and are checked against their actual file contents, not only their filename.
- Access to inquiry records is limited to staff who need it.
No method of transmission or storage is completely secure. We cannot guarantee absolute security, but we do apply the measures above.
9. Children
This website is aimed at businesses. We do not knowingly collect personal data from children. If you believe a child has sent us personal data, contact us and we will delete it.
- Företagsnamn: Lienchy LAMINATED METAL CO., LTD.
- E-post: lcm@lienchy.com
- Tel: 886-3-409-3731